Help and contact
Last updated: 2026-10-30
Help for people using Verbalu: the Verbalu student mobile app (iPhone, iPad and Android) and the verbalu.com service.
Write to us
The Verbalu team answers questions about the app, signing in, your account and your data.
To help us help you faster, include your phone or tablet model, its system version, the app version (shown in the Profile tab) and the session code if the problem concerns a particular class.
1. Joining a class
You get the code from your trainer. In the app, open the Code tab and type it in or scan the QR code. No account is needed: you join as a guest.
If a code does not work, check that the trainer has already started the session and that the code is typed correctly. If the app says the session is full, let your trainer know.
2. Account and signing in
An account is free. You can sign in with Apple (on iPhone and iPad), with Google, with a password or with a code sent to your email. The same account works in the app and on verbalu.com.
Forgot your password? On the sign-in screen choose “Forgot your password?”, or sign in with a code sent by email, which needs no password.
3. What is in a class
Questions, materials and dates are prepared by the trainer or the organization running the class. For questions about the content itself, the person who gave you the code can help fastest.
4. Payments
The Verbalu student app is free, with no ads and no in-app purchases. Participants pay nothing to use Verbalu.
5. Deleting your account
In the app: Profile tab → “Delete account and data”. Without the app, you can ask for your account or part of your data to be deleted on the “Delete your account and data” page.
6. Who runs Verbalu
Verbalu is run by Octigo sp. z o.o., ul. Redycka 38/1, 51-169 Wrocław, Poland, KRS 0000360836, NIP 8951978011.